Refund & Reship Policy

Effective Date: January 1st, 2024

Refund Policy:

We regret to inform our customers that we do not offer refunds on purchases. All sales are final.

Reship Policy:

At Xtra Pharma, we understand that unforeseen circumstances may lead to issues with the delivery of your order. While we do not provide refunds, we offer reshipping options at our own discretion.

Reshipment Conditions:

  1. First-Time Customer:
    • For first-time customers, we offer a one-time 25% reship of the order in the event of non-delivery.
  2. Multiple Orders and Non-Delivery:
    • If you have placed three or more orders with us in the past and your fourth order is not delivered even after 40 days from the date of purchase, we will reship your order. The reshipment will be sent to a new address from a different location to enhance the likelihood of successful delivery.

Procedure for Requesting Reshipment:

If you believe you are eligible for reshipment under the specified conditions, please follow these steps:

  1. Contact Customer Support:
    • Reach out to our customer support team via [Your Contact Information] within 40 days from the date of your original purchase.
  2. Provide Order Details:
    • Clearly state your order number and provide relevant details regarding the non-delivery issue.
  3. Verification:
    • Our team will review your request and verify your eligibility for reshipment based on the stated conditions.
  4. New Address Information:
    • If your request is approved, you will be required to provide a new shipping address for the reshipment.

Important Notes:

  • Reshipment is subject to our discretion and is not guaranteed for every case.
  • We reserve the right to refuse reshipment requests that do not meet the specified conditions.
  • Customers are responsible for providing accurate shipping information. Failure to provide correct details may impact the eligibility for reshipment.

Contact Us:

If you have any questions or concerns about our refund and reship policy, please feel free to contact us at [email protected].

Thank you for choosing Xtra Pharma. We appreciate your understanding and cooperation.

XtraPharma,
1537 Main Street Redmond,
WA 98052

[email protected]

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